RescueOS

Trust & Safety

How RescueOS keeps things accountable

Clear verification, transparent reporting, and predictable enforcement.

Verification badges (neutral)

  • Not yet verified: Rescue is active on RescueOS; verification is pending or in progress.
  • Verified: Rescue identity and public web presence confirmed by RescueOS. This is not a government endorsement.
  • 501(c)(3) verified: Nonprofit status validated via EIN/IRS check. Still not a legal/government endorsement.

Badges are granted by trust & safety; rescues cannot self-assign.

Reporting

  • Report buttons on rescues and animals feed a centralized queue with timestamps.
  • Moderators can triage, dismiss, warn, hide listings, or suspend a rescue.
  • Every action carries an audit trail (who, when, outcome, notes).
  • Temporary hides/suspensions can expire automatically.
  • We alert the rescue when moderation is taken so they know what happened next.

Enforcement guardrails

  • Public pages exclude rescues with active hides/suspensions.
  • Team members can see enforcement actions applied to their rescue.
  • Violations of the Acceptable Use Policy may remove verification.
  • Audit logs prevent silent or ad-hoc enforcement.

Billing transparency

  • Free by default; paid tiers require an active subscription.
  • Grace period on payment issues, then automatic downgrade to Free.
  • No pay-to-rank or selling adopter data.
  • See Refunds & Billing for details.

Adopter expectations

  • Clear process: browse → inquire → track status updates.
  • No DMs or algorithmic feeds — conversations stay scoped to rescues.
  • Response time badges come from the rescue’s stated commitments.
  • Activity signals show when a rescue last updated their page or pets.

What happens after a report

  1. We confirm the report was received and place it in the moderation queue.
  2. A moderator reviews context (rescue profile, pets, prior actions, report details).
  3. Actions can include dismissing, requesting info, warning, hiding a listing, or temporary suspension.
  4. Outcomes are logged; rescues see actions applied to them, and hides/suspensions are reflected publicly.

We do not publish reporter info. Verified ≠ government endorsement; it is a signal that basic identity checks passed.